Hotelats Privacy Policy

1. Introduction Welcome to Hotelats. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application ("Hotelats" or "App").
2. Information We Collect
   • Personal Information: When you register or book a hotel through Hotelats, we may collect personal information such as your name, email address, phone number, payment information, and booking details.
   • Usage Data: We may collect information about your device and how you interact with the App, including your IP address, device type, operating system, app usage data, and location information.
   • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and gather information about how you use the App.
3. How We Use Your Information
   • To Provide and Improve Our Services: We use your personal information to process your bookings, provide customer support, and improve the functionality of our App.
   • To Communicate with You: We may use your contact information to send you confirmations, updates, promotional offers, and other communications related to your bookings or our services.
   • To Enhance User Experience: We analyze usage data to better understand user behavior and preferences, allowing us to improve and customize the App.
   • For Legal and Security Purposes: We may use your information to comply with legal obligations, enforce our terms of service, and protect the security of our users and platform.
4. Booking Responsibility
   • User Responsibility for Booking Accuracy: When making a booking through Hotelats, it is the user's sole responsibility to ensure that all information provided is accurate and complete. This includes, but is not limited to, the selection of hotel, room type, check-in and check-out dates, guest details, and any special requests. Hotelats provides tools and prompts to help users confirm their booking details before finalizing the reservation; however, the final responsibility lies with the user.
   • Reviewing Booking Details: Before completing any booking, users should carefully review all details to ensure accuracy. Hotelats encourages users to double-check the hotel’s policies, such as cancellation terms, check-in/check-out times, and additional fees (e.g., resort fees, taxes, etc.). Once a booking is confirmed, any errors made in the information provided by the user may result in additional charges or an inability to modify the reservation, depending on the hotel’s policies.
   • Wrong Bookings and Non-Refundable Reservations: Hotelats is not responsible for any incorrect bookings made by users, including but not limited to incorrect dates, wrong hotel selection, or incorrect guest details. Many hotels offer non-refundable rates, and errors in booking information could lead to financial loss. Users should be aware that in such cases, Hotelats is not obligated to offer refunds or compensation. We highly recommend users to thoroughly check their booking details and understand the terms before completing their reservations.
   • No Liability for User Errors: Hotelats shall not be held liable for any losses, inconvenience, or damages arising from user errors in the booking process. This includes, but is not limited to, financial losses due to booking the wrong dates, selecting the wrong hotel, or failing to understand the hotel’s terms and conditions.
5. Support and Assistance
   • Contacting Customer Support: Hotelats is committed to providing excellent customer service and support. If you realize that you have made a mistake during the booking process or encounter any issues with your reservation, please contact our customer support team immediately. We are available to assist you and will do our utmost to help resolve any problems. You can reach us by contacting us directly at support@hotelats.com
   • Assistance with Modifications: If you need to modify your booking (e.g., change dates, update guest information, etc.), our support team will assist you in making the necessary changes. However, please note that modifications may be subject to the terms and conditions of the hotel, and some changes may not be possible, especially for non- refundable or last-minute bookings. In cases where modifications are not possible, users may be subject to cancellation fees or other penalties as determined by the hotel.
   • Cancellation Requests: Should you need to cancel a booking; our customer support team can guide you through the cancellation process. Please be aware that cancellations are subject to the hotel’s cancellation policy, and you may incur charges depending on the timing and terms of your reservation. Hotelats cannot override hotel-specific policies regarding cancellations and refunds.
   • Resolution of Booking Issues: In the event of any issues with your booking upon arrival at the hotel (e.g., reservation not found, incorrect room type, etc.), please contact Hotelats support immediately. We will work directly with the hotel to resolve the issue as quickly as possible. However, Hotelats does not guarantee that all issues can be resolved to the user’s satisfaction, particularly if the problem arises due to incorrect information provided by the user during the booking process.
6. Sharing Your Information
   • With Hotel Providers: We share your booking details with the respective hotel providers to facilitate your reservations. This information may include your name, contact information, and specific details of your booking (e.g., room type, check-in/check-out dates).
   • With Third-Party Service Providers: We may share your information with third-party vendors who assist us in providing our services, such as payment processors, analytics providers, and customer support platforms.
   • For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Hotelats, our users, or others.
7. Data Security We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. Users are encouraged to take their own precautions, such as using strong passwords and logging out of the App when not in use.
8. Your Rights and Choices
   • Access and Correction: You have the right to access and update your personal information at any time through the App. You may also request that we correct any inaccuracies in your information.
   • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or contacting us directly. Please note that even if you opt out, we may still send you transactional or service-related communications.
   • Data Deletion: You may request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or business purposes, such as fulfilling our obligations to hotel providers or complying with legal requirements.
9. Changes to the Privacy Policy Hotelats may update this Privacy Policy from time to time. Any changes will be posted within the App, and the updated policy will be effective immediately upon posting. Your continued use of the App after any modifications constitutes your acceptance of the revised Privacy Policy.
10. Contact Us If you have any questions, or concerns, or need assistance with your booking, please contact our customer support team at support@hotelats.com . We are available to help and ensure that your experience with Hotelats is as smooth and satisfactory as possible.